Frequently Asked Questions
abjee FAQ — Answers to All Your Questions
Account verification, deposits, security, and VIP — find detailed answers here to any question you may have about anything at abjee.
abjee — Many players have various questions before joining or starting to play. On this page we have organised the most frequently asked questions into four sections — account verification, deposit methods, security and privacy, and VIP and cashback benefits. Every answer is given in straightforward, plain language so you can quickly find the information you need. If you cannot find the answer to your question here, contact our support team via live chat or email.
Frequently Asked Questions
Account Verification
The verification process is primarily for the security of your account. It confirms that the account is being operated by its true owner and that no unauthorised person can gain access. In addition, withdrawals and large transactions from a verified account are completed more safely and quickly. abjee is always committed to keeping players' information protected.
abjee may request verification at the time of your first large withdrawal or if unusual activity is noticed on your account. In some cases, verification may be requested right after registration. To avoid any delays later, it is best to submit your documents as soon as you open your account.
A National ID card (NID), a valid passport, or a driving licence can be used as accepted identity documents. A bank statement or a copy of a utility bill may be required to verify your address. Make sure any photos or scans you submit are clear and legible.
Common reasons for verification rejection include poor image quality, expired documents, or information that does not match what was provided. In such cases, the support team will usually inform you of the reason. Resubmit with a high-quality scan or a clear photo. If the problem persists, contact live chat directly — the support team will help you step by step.
No. Only one account per person is allowed at abjee. The name, address, and identity document details provided on the account must all belong to the same individual. Creating an account using someone else's identity may result in the account being cancelled and will cause problems during verification.
How to Deposit Money
The minimum deposit amount at abjee is ৳500 for all methods. This applies equally to bKash, Nagad, Rocket, and bank transfer. You can deposit ৳500 or any amount above it and start playing right away.
After logging in to abjee, go to the deposit section and select Nagad. Send money from the Nagad app to the designated number and enter the transaction ID in the form. Your balance is usually updated within a few minutes. If you have any trouble following the steps, contact support.
abjee currently accepts deposits through four methods — bKash, Nagad, Rocket and bank transfer. Through bank transfer, payments can also be made from major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. Choose whichever is most convenient for you.
First, wait a little while, as confirmation from a bank or mobile banking service can sometimes take a few moments. If your balance still has not appeared, contact abjee's live chat with your transaction ID and amount. Our support team will investigate and resolve it quickly.
abjee does not charge any additional processing fee on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) or bank may deduct a service charge according to their own rules — that is entirely part of their policy. Check your payment provider's fee structure before making a deposit.
Security & Privacy
Yes. abjee uses SSL encryption technology, which means all your information and transactions are sent in a fully encrypted state. Third parties cannot view or read this information. We do not sell your personal data to any advertising organisation.
Never. No abjee staff member or support agent will ever ask for your bKash PIN, Nagad PIN, Rocket PIN, or OTP. If someone asks for this, they are a fraudster. Do not share your OTP or PIN with anyone — even if they claim to be an abjee employee.
Always confirm the abjee.lat URL in your browser's address bar and look for the padlock icon (🔒) next to it. Fraudsters often create lookalike domains such as abjee-bd.com or abjeee.lat. Do not access the site through social media or unfamiliar links — type the URL directly or use a bookmark.
If you see any transaction or login on your account that you did not make, change your password immediately and notify abjee via live chat or email ([email protected]). Reporting it quickly will allow our security team to protect your account.
Use a password of at least 10–12 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or phone number as a password. Avoid using your abjee password on any other site.
VIP & Cashback
Joining the abjee VIP programme gives you access to weekly cashback, priority withdrawal processing, special bonus offers, and a dedicated personal account manager. The higher your tier, the greater the benefits. VIP players also get the opportunity to participate in exclusive events and competitions.
abjee has a total of 5 VIP tiers:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — weekly cashback up to 0.8%
Cashback is calculated based on your total betting activity each week. At the end of the week, the cashback amount is added directly to your account according to your VIP level. This cashback is generally received as a directly usable balance, but for detailed rules please see abjee's bonus terms and conditions.
You can gradually move up to higher levels through regular play and betting activity. The more active you are, the sooner you will have the opportunity to reach the next level. Your progress at each level can be viewed on the account dashboard. Log in to abjee to begin your VIP journey.
abjee's VIP levels depend on active participation. Extended periods of inactivity may result in level re-evaluation. Keeping up a habit of regular play therefore makes it easier to maintain the level you have earned. For detailed policies, contact support or read the terms and conditions page.
Have more questions?
If you cannot find the answer to your question in this list, our support team is available at all times to help. Reach us via live chat or email in Bengali or English — any time, day or night.
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